Call Center services,Ukrainian call center, Multilingual call center

CallTech Outsourcing is ready to handle all complex tasks and remote office work on your behalf, offering a variety of services, including: • Hotline Customer Support • Remote Office Services (via our "Back Office" service) • Appointment Setting • Advertising of Goods and Services • Order Confirmation Services • Marketing Research (CATI/CAWI) • Customer Loyalty Surveys • Mystery Shopper Services We are also always open to assisting you with any individual requests, ensuring tailored solutions to meet your business needs.

OUTBOUND SERVICES

NEWSLETTERS

At CallTech Outsourcing, we deliver services through multiple channels, including telephone, email, online chat, and IVR. We can create and send personalized newsletters or any type of communication on behalf of your company, using either our own databases or data provided by you.

APPOINTMENT SETTING

In todays globalized world, appointment setting is crucial for business growth and expansion. CallTech Outsourcing saves you time by managing the process of establishing initial contacts and setting up business meetings or conversations in any format that suits your needs.

MARKET STUDIES

CallTech Outsourcing can help you conduct phone-based marketing research using CATI/CAWI methodologies. This allows you to analyze past and present market trends, monitor consumer needs, and make informed business decisions. Additionally, with our Customer Loyalty Survey service, you can gather valuable feedback from your clients. We also offer Mystery Shopper services to monitor the quality of your employees and customer service.

WARM CALLING/EXISTING CLIENTS

We engage with your existing customers to introduce new products or services, using effective upselling and cross-selling techniques. Our approach increases customer retention and value year after year.

INBOUND SERVICES

CUSTOMER CARE

Supporting customers efficiently while managing costs can be a challenge. CallTech provides skilled, multilingual support through advanced technology at competitive prices. Our agents cover all major European languages, allowing you to centralize customer support, reducing the complexity of managing different locations. We offer 24/7 support, 365 days a year, across a wide range of services, from general customer care to technical support. Our services are designed to boost customer loyalty, a key differentiating factor in many industries. We tailor our processes to meet your specific market needs and requirements, ensuring you achieve your customer service goals.

BACK OFFICE

Global corporations constantly seek to improve operational efficiency. CallTech is your trusted outsourcing partner, helping you achieve better productivity, quality standards, and cost savings. We offer a complete back-office outsourcing solution that covers all standard office tasks, as well as any special requests. Our services deliver higher performance, exceptional turnaround times, and significant cost reductions.

INTERNET CONNECTION

At CallTech, we ensure uninterrupted service by utilizing a broadband internet connection with two independent internet providers. This dual setup, along with modern wireless communication, significantly reduces the risk of internet downtime due to line issues.

TELEPHONY

We use advanced VOIP technologies, providing high-quality voice communication across most destinations. To prevent downtime, we have a backup telephone provider, ensuring seamless service in case of technical issues with the primary system. Our IVR system enables efficient routing and automation of both inbound and outbound calls, while our PBX system securely manages a high volume of calls with ease.

APPLICATION SUPPORT

We are proficient in working with various web applications, including both client-provided and our own CRM software. Our internally developed WFM system ensures efficient management of human resources in real-time. We provide clients with detailed performance monitoring, statistics, and analytics to keep them informed. SECURITY AND PRIVACY Customer security is our top priority. We employ robust hardware and software solutions to protect against viruses and other threats, minimizing the risk of data loss. Additionally, we ensure a high level of privacy, safeguarding all sensitive information.

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Our clients say:

I confirm that I have dealt and we are still dealing at the moment with Calltech since 2007, during which time they have provided our business with excellent support in the areas of fund-rising and customer-care.

Their work has been a major factor in our association's success, helping us to acquire a lot of new subscribers in order to accomplish the goals and purpose of our non-profit organization. I can confidently recommend Calltech as a solid and reliable call-center, and experts in their field.