Call Center services,Ukrainian call center, Multilingual call center

СallTech Outsourcing will undertake all complex tasks and all remote office work on your behalf, providing such services: hotline customer support, provision of remote office services using the "Back Office" service, the appointment settings, advertising goods and services, order confirmation services, as well as marketing research (CATI / CAWI), customer loyalty surveys and "mystery shoppers". Also, we are always open to helping you with your individual requests.

OUTBOUND SERVICES

NEWSLETTERS

The services of our call centre can be provided through various information channels such as telephone, e-mail, online chat and IVR. We can create and transmit personal or any news on behalf of your company, using both our own databases and any data provided by you.

APPOINTMENT SETTING

In today globalized world, making appointments is a cornerstone of any business creation and expansion. Calltech Outsourcing will save you time and take over the procedure for establishing initial contacts and business conversations or meetings in any format according to your needs.

MARKET STUDIES

CallTech Outsourcing will assist you in conducting phone marketing research using CATI/CAWI methodologies, based on the results of which you will be able to analyze and see past and present market trends, monitor the needs of various consumers, and, accordingly, draw important conclusions for your business regarding future actions and solutions, you can also get feedback from your customers using the "Customer Loyalty Survey" service. CallTech can also offer you such an important service as monitoring the quality of the companys employees, using the "Mystery Shopper" service.

WARM CALLING/EXISTING CLIENTS

We contact existing customers to introduce new products or services, up-sell, and cross-selling using modern techniques that better suite our clients which lead to higher customer value retention and expansion year to year..

INBOUND SERVICES

CUSTOMER CARE

Is it challenging to support your customers and prospects efficiently while meeting your budget? CallTech delivers the best skilled people, multi-language support, efficient technology and affordable price. Wide language coverage: our agents speak all major European languages. This allows you to support all your customers from a unique location saving the management effort needed to coordinate different locations. We offer 24/7 support, 365 days per year Wide range of skills: we can handle general customer care as well as technical support. CallTech customer service is committed to improve our clients customer loyalty. Excellent customer support certainly is a differentiating factor in many businesses, and we can help make sure you achieve your goal in this area. We customize our processes to your market and environment needs, fitting under your requirements.

BACK OFFICE

Global corporations are constantly required to improve their operational effectiveness to achieve better performance. Business managers are often charged with the development of strategies to achieve lower cost structures, higher productivity and better quality standards. CallTech is your reliable outsourcing partner whom you can rely upon to deliver higher productivity, better quality standards, and exceptional time-frames while achieving substantial cost savings. CallTech offer complete solution for the outsourcing back up office what include all standard office task as well as special task upon your request.

INTERNET CONNECTION

We use a broadband Internet connection, using 2 Internet providers to ensure uninterrupted operation of our company, as well as modern wireless communication, which makes the risk of losing Internet connection due to line problems much lower.

TELEPHONY

We use quality VOIP technologies, with high-quality voice communication for most destinations; a reserved telephone provider, which eliminates time loss in case of technical problems with the main one; an IVR system that allows optimal routing and automation of incoming and outgoing calls; PBX system that can easily and safely manage a large volume of incoming and outgoing calls.

APPLICATION SUPPORT

We work with all kinds of web applications and also use both clients and our own CRM software. Own developed WFM system for efficient live human resource management. We guarantee real-time performance monitoring to provide the Client with statistics and analytics. SECURITY AND PRIVACY Customer security is our top priority, so we take care of sufficient hardware and software to protect against viruses and other potentially harmful programs to reduce the possibility of losing any valuable data and also provide you with a high level of privacy.

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Our clients say:

I confirm that I have dealt and we are still dealing at the moment with Calltech since 2007, during which time they have provided our business with excellent support in the areas of fund-rising and customer-care.

Their work has been a major factor in our association's success, helping us to acquire a lot of new subscribers in order to accomplish the goals and purpose of our non-profit organization. I can confidently recommend Calltech as a solid and reliable call-center, and experts in their field.