СallTech Outsourcing will undertake all complex tasks and all remote office work on your behalf, providing such services: hotline customer support,
provision of remote office services using the "Back Office" service, the appointment settings, advertising goods and services, order confirmation services, as well as
marketing research (CATI / CAWI), customer loyalty surveys and "mystery shoppers". Also, we are always open to helping you with your individual requests.
The services of our call centre can be provided through various information channels such as telephone, e-mail, online chat and IVR.
We can create and transmit personal or any news on behalf of your company, using both our own databases and any data provided by you.
In today globalized world, making appointments is a cornerstone of any business creation and expansion.
Calltech Outsourcing will save you time and take over the procedure for establishing initial contacts and business conversations or meetings in any format according to your needs.
CallTech Outsourcing will assist you in conducting phone marketing research using CATI/CAWI methodologies, based on the results of which you will be able to analyze and see past and present market trends, monitor the needs of various consumers, and, accordingly, draw important conclusions for your business regarding future actions and solutions, you can also get feedback from your customers using the "Customer Loyalty Survey" service. CallTech can also offer you such an important service as monitoring the quality of the companys employees, using the "Mystery Shopper" service.
WARM CALLING/EXISTING CLIENTS
We contact existing customers to introduce new products or services, up-sell, and cross-selling
using modern techniques that better suite our clients which lead to higher customer value retention and expansion year to year..
Is it challenging to support your customers and prospects efficiently while meeting your budget?
CallTech delivers the best skilled people, multi-language support, efficient technology and affordable price.
Wide language coverage: our agents speak all major European languages. This allows you to support all your customers
from a unique location saving the management effort needed to coordinate different locations. We offer 24/7 support,
365 days per year Wide range of skills: we can handle general customer care as well as technical support.
CallTech customer service is committed to improve our clients customer loyalty. Excellent customer support certainly
is a differentiating factor in many businesses, and we can help make sure you achieve your goal in this area.
We customize our processes to your market and environment needs, fitting under your requirements.
Global corporations are constantly required to improve their operational effectiveness to achieve
better performance. Business managers are often charged with the development of strategies to achieve lower cost structures,
higher productivity and better quality standards. CallTech is your reliable outsourcing partner whom you can rely
upon to deliver higher productivity, better quality standards, and exceptional time-frames while achieving substantial
cost savings. CallTech offer complete solution for the outsourcing back up office what include all standard office task
as well as special task upon your request.