Our competent team can take care of all complex tasks and any office work on your behalf,
as well as fulfilling any other inbound and outbound outsource tasks such as: Customer support,
Schedule appointments, Product/Service Promotion, Event announcement, Fund-raising and market
research surveys(CATI/CAWI), using modern office technology, thus guaranteeing your full satisfaction.
We have the solution for any special office work.
OUTBOUND SERVICES
EMAIL, FAX, NEWS LETTER
Our call center services can be offered to you through communication channels such as fax or e-mail.
We are more than happy to produce and send any personalized or professional newsletter on your behalf,
using both: our own database or any data provided by yourself.
APPOINTMENT SETTING
In today's globalized world, appointment seeking is the keystone in generating new business.
It is an extremely effective marketing tool for most businesses. And there is nothing stronger,
nothing more effective than a face-to-face meeting.
MARKET STUDIES
Market research both in B2C or B2B context is a powerful tool that will allow you to direct
your business and take the right decision. By performing market research and telephone surveys you will be able
to analyze and explain the passed trends, geo-marketing behaviors of different groups of players and consumers.
CallTech specialized in helping companies to better understand the market and their customers. We are your best
partner for telephone surveys researches B2B, B2C, customer satisfaction and mystery shoping with the many years
of experience for top performing companies from Europe and other parts of the World. We understand that only quality
market research counts for our clients, therefore we do care about the required skills, experience and specialization
of our research agents. All this with one of lowest price on the market, the quality research doesnt have to be cost-prohibitive.
We use our innovation technology aimed to make our price for telephone research as affordable as possible.
WARM CALLING/EXISTING CLIENTS
We contact existing customers to introduce new products or services, up-sell, and cross-selling
using modern techniques that better suite our clients which lead to higher customer value and retention year to year.
INBOUND SERVICES
CUSTOMER CARE
Is it challenging to support your customers and prospects efficiently while meeting your budget?
CallTech delivers the best skilled people, multi-language support, efficient technology and affordable price.
Wide language coverage: our agents speak all major European languages. This allows you to support all your customers
from a unique location saving the management effort needed to coordinate different locations. We offer 24/7 support,
365 days per year Wide range of skills: we can handle general customer care as well as technical support.
CallTech customer service is committed to improve our clients customer loyalty. Excellent customer support certainly
is a differentiating factor in many businesses, and we can help make sure you achieve your goal in this area.
We customize our processes to your market and environment needs, fitting under your requirements.
BACK OFFICE
Global corporations are constantly required to improve their operational effectiveness to achieve
better performance. Business managers are often charged with the development of strategies to achieve lower cost structures,
higher productivity and better quality standards. CallTech is your reliable outsourcing partner whom you can rely
upon to deliver higher productivity, better quality standards, and exceptional time-frames while achieving substantial
cost savings. CallTech offer complete solution for the outsourcing back up office what include all standard office task
as well as special task upon your request.
